Support
Need help? We're here for you.
Contact Us
For billing questions, technical issues, or refund requests, email us at:
support@documentbuddy.comWe typically respond within 24 hours on business days.
Frequently Asked Questions
How many tasks can I do for free?
Free accounts can perform 2 tasks per day. This includes file conversions, PDF operations, and AI tools.
What is a Day Pass?
A Day Pass gives you unlimited access to all tools for 24 hours for just $1. No subscription required.
How do I cancel my subscription?
Go to your Account page and click 'Manage Subscription'. You can cancel at any time, and your access will continue until the end of your billing period.
Are my files stored on your servers?
Files are processed temporarily and automatically deleted within 60 minutes. We do not permanently store your documents.
Can I get a refund?
We offer a 7-day money-back guarantee on new subscriptions. Day Passes are non-refundable as they expire naturally.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods supported by Stripe.